What Studies Show

Studies show improving the waiting room experience results in greater patient satisfaction


Findings indicate positive correlations between more attractive environments and higher levels of perceived quality...and reduction of patient anxiety.

Source: Journal Ambulatory Care Mgmt., April 2008


93% of physicians agree; patients are asking them for more health information today, compared to five years ago.

Source: IDS physician survey, 2007


...patients who were taught while they waited in the clinics were more satisfied with their visit than the control group.

Source: Journal of Ambulatory Care Management, Apr-Jun 2003


Providing information and managing waiting time perceptions….may be a more effective strategy to achieve improved patient satisfaction than decreasing actual waiting time.

Source: Annals of Emergency Medicine, 1996